Features
Everything you need. Nothing you don't.
Call Intel AI is opinionated. It does six things, and it does them properly.
Recording
Every inbound and outbound call captured automatically - no plugins, no toggles, nothing to remember.
- Inbound and outbound
- Multi-line, multi-extension
- Encrypted at rest and in transit
Feature 1
Transcripts
High-accuracy transcripts with speaker separation, ready to read within seconds of the call ending.
- Speaker-separated
- Searchable to the word
- Exportable for QA & compliance
Feature 2
Universal Search
Find any call by caller, agent, phone number, date, topic, or exact phrase. Filter, sort, jump in.
- Full-text + metadata
- Saved searches
- Direct links to specific moments
Feature 3
AI Analysis
Type a question in plain English. The AI reads across every call and gives you a real answer - with agent names and dates.
- 20+ ready-made prompts
- Free-form questions welcome
- Citations back to source calls
Feature 4
Flagging & Annotations
Flag calls that matter. Drop notes. Tag teammates. Build a living archive of what's worth revisiting.
- One-click flags
- Threaded notes
- Assign to teammates
Feature 5
Team Collaboration
Role-based access for managers, agents, and admins. Share what should be shared, lock down the rest.
- Roles & permissions
- Per-team views
- Audit logs
Feature 6
See what your calls are telling you.
Stop guessing what's happening on the phone. Get answers in plain English.